Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Resolution Guarantee

  • Our customer help staff is working day and night to attend to all of your current help demands. Every single ticket you submit to us will be solved within less than 1 hour. If your issue demands the aid of one of our administrators, we are going to send the ticket to the technician on shift and will let you know that the situation will soon be resolved.

  • Top quality support service

  • Professional Client Support Service

  • We will offer you 24/7/365 client help through a turbo–fast ticket platform incorporated into your Control Panel. You’re able to contact us whenever you want about any of the software packages that come pre–configured on your virtual server, including the desired Linux distribution, the server management panel and our custom created Control Panel.

  • Intuitive help center

  • A Descriptive Help Zone

  • A complete and frequently updated articles base is included in our custom–built Control Panel. It provides quick tips on how to perform all the main site administration duties. The Help area supplies extensive how to articles and reviews and step by step video courses. You can open the Help zone by clicking the Help or Video buttons in the upper right corner of each Control Panel section.