Customer Support Channels
A 1–hour Response Guarantee
Our client assistance staff is educated to immediately deal with all our Linux cloud website hosting plans users’ requests and advise questions. Through our ticketing system, you’ll be able to post your issue and a support crew member is going to get back to you in less than max one hour. Actually, practice has demonstrated that the regular answer period is 20 min.
A Top–quality Support Service
You are able to write to us 24x7x365 with any question you might have in connection with RCS-Tek’s offerings. We’ve got consultants working on a regular basis to give support every time necessary. You can utilize the ticket system or post an e–mail at any time, or you can pick up the telephone or make use of the live chat within business hours.
An Intuitive Help Section
Our Control Panel includes a wide–ranging practical knowledge base that is integrated into all parts. In each section, you will find a Help control key that will load for you a variety of step–by–step tutorials on how to apply a specific element or accomplish a selected action. Furthermore, we have prepared training movies so as to get a better idea of the Control Panel’s interface.