You'll find lots of cloud website hosting providers available, yet many of them are resellers that have minimal resources, especially when it comes to support. One way to distinguish them is the option to contact the company by phone. The level of support that you will get via this particular method of communication varies depending on the supplier - several of them provide professional telephone support, many others offer basic and customer support only because some issues are more time-consuming and it would be quicker to be resolved through a trouble ticket, especially when the situation needs to be escalated. Still, it's good to know that you can always contact your website hosting provider since there're tons of small problems that can be resolved effortlessly and timely with a phone call, not mentioning that you will be able to get more info about the services before you become a client.
Phone Support in Cloud Website Hosting
If you decide to use one of our Linux cloud website hosting plans, you can speak with our support crew over the phone for 14 hours per day. We can help you choose the most suitable package for your sites because we think that it is better to discuss such issues with a live person. In case you already own an account, we will assist you with all sales/billing questions and general issues, even with some tech matters that don't require a long time or escalation to a system administrator as it is more appropriate to open a ticket for time-consuming issues in order to have the communication in one place. We now have phone numbers in the US, the UK and Australia, so you're able to call the one you prefer and talk to our agents.
Phone Support in Semi-dedicated Servers
Every time you need additional information about the Linux semi-dedicated hosting plans that we provide, you have the option to call any of the three support phone lines that we have across the globe - in the United States of America, the UK and Australia. Thus, you'll be able to check ahead of time whether our services are appropriate for your websites. In case you are already our client and you own a semi-dedicated account, you're able to get in touch with us on the phone for fourteen hours daily about any billing or common matters. For entirely tech issues you'll be able to employ our ticketing system and get in touch with our tech support as someissues simply need extra time to be taken care of, but we will help you over the phone with quite a few minor tech problems as well, saving you time and efforts.