One-Hour Response Guarantee
Learn much more about the 1-hour response time guarantee and in what ways you, as the customer, can benefit from it.
If you’ve got a site, a problem could always occur and it does not automatically need to be connected to the web hosting service. For example, something may go wrong when you update a software app or some crucial content could be modified or deleted by accident. No matter what the nature of the problem may be, you’ll have to contact the customer service staff and request them to retrieve a backup or to help you resolve the problem that you are having. How promptly they’ll do it will predetermine how much time your websites will be unreachable. For certain sites such as community web portals or online shopping portals, a continual downtime interval can often mean lost customers and money. This is why, it’s of prime importance that you use the services of a company that provides not only a good support service, but also a timely one.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting
from our company, you can forget about waiting around for hours on end, or even one whole day, to get a response to a trouble ticket or an email. Irrespective of when you touch base with us, we’ll reply to you within sixty minutes max with any pre-sales and technical questions that you may have. In reality, our real reply time hardly ever surpasses 20-30 minutes. As we are on duty 365 days a year, you will always receive support in a well-timed manner and we realize how crucial that is in the e-world. Shortly after you contact us, we will respond to your enquiries. In case you confront any technical challenge, we will take care of it for you, or we’ll supply you with all the required information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client service staff members are available all the time and they’ll answer any trouble ticket that you post via the web hosting Control Panel within only 1 hour. The response time is guaranteed no matter if you’ve got a generic query related to your semi-dedicated server
or you encounter some challenge and for most issues you won’t have to wait even that long. No matter what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we’re available 24/7/365 to cope with any general, billing or technical issue. If you contact us about anything that is within our capabilities, we will resolve it before we respond to you, which suggests that you will not have to wait around for hours or even days while the problem lasts. In case there is something that you have to do on your end, we will give you the needed information – what workable solutions to try, what steps to take, etc.