A live chat is a real-time way of communication between a website hosting provider's support team and its clients. It's an efficient method to receive some info about the hosting services or have some problem resolved as you are speaking with a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the lower chance of mistakes at the time you exchange information like usernames or domain names, the faster response time since the communication is live and the fact that you don't need to stay on the chat constantly - you'll be able to do something else entirely while the agent investigates the issue involved. In addition, you're able to connect with a live chat room from any computer which is connected to the web, avoiding the phone costs that you will have to pay if you're calling to another country.
Live Chat Support in Cloud Website Hosting
As we acknowledge the fact that many problems are often resolved if you talk to a live person, we provide a live chat service for all of our potential and active customers. The chat is available every single day and our support representatives will assist you with a number of questions and troubles. In case you are not our customer yet, you'll be able to find out more about our cloud website hosting packages and the web hosting platform in general so that you can make sure that your websites will run properly on our servers. If you already have an account and you have some questions or you have any kind of problems with some of our solutions, you'll be able to join us on the live chat and we will supply you with the required info or assist you to troubleshoot the issue. You'll need to open a support ticket for some problems which require longer time or the help of a system administrator, but for numerous basic problems you will receive help on the spot.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is online every single day, even on weekends and holidays. It is the best way to learn more about our Linux semi-dedicated hosting plans if you don't have an account yet or to get some issue resolved if you are a customer and our support representatives will assist you live regardless of the time of the day you join the chat. In case you wonder which plan is more appropriate for your websites, if you need advice whether you should acquire a certain upgrade and how to obtain it or in case you experience troubles setting up an e-mail account on your machine, you are able to contact us and we will supply you with the required information promptly. Our live chat is available even after our phone lines are off for the day, so when you have an account here, you can rest assured that you'll always receive quick help with any kind of question or problem that comes up.