There are a handful of ways to contact the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you pick is a trouble ticket system. It is the least complicated correspondence medium for a variety of reasons. If no technical support team representative is free at the moment and they’re all busy, a phone call may not be replied to, but a ticket will invariably hit home. On top of that, you can copy and paste extensive pieces of info without worrying about typographical errors, and in case a certain problem requires more time to be solved or a number of replies must be exchanged, all the info will be in the very same place, so either party can always see the comments left by the other one. The downside of using tickets to get in touch with your hosting provider is that they’re usually separate from the hosting platform, so if you need to provide info or to follow instructions, you’ll need to use no less than 2 separate interfaces and this number can increase if you desire to manage multiple domain names. Additionally, lots of web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for a reply.