There are a handful of ways to contact the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you pick is a trouble ticket system. It is the least complicated correspondence medium for a variety of reasons. If no technical support team representative is free at the moment and they’re all busy, a phone call may not be replied to, but a ticket will invariably hit home. On top of that, you can copy and paste extensive pieces of info without worrying about typographical errors, and in case a certain problem requires more time to be solved or a number of replies must be exchanged, all the info will be in the very same place, so either party can always see the comments left by the other one. The downside of using tickets to get in touch with your hosting provider is that they’re usually separate from the hosting platform, so if you need to provide info or to follow instructions, you’ll need to use no less than 2 separate interfaces and this number can increase if you desire to manage multiple domain names. Additionally, lots of web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for a reply.
Integrated Ticketing System in Cloud Website Hosting
In stark contrast with what you may find with many other hosting providers, the trouble ticket system that we use with our Linux cloud website hosting plans is part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t have to memorize different log-on credentials, since you will be able to manage both your tickets and the web hosting account itself from a single place. So, in case you’ve got an inquiry or chance upon a difficulty, you can get in touch with our tech support team representatives right away. Our ticketing system comes with an intelligent search mechanism. This implies that even if you have opened loads of tickets over the years, you’ll be able to find the one that you need with no effort. Moreover, you can check knowledge base hints on tackling commonly confronted predicaments.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve opened a semi-dedicated server account with us and you would like to get in touch with our client support team members, you’ll be able to post a ticket directly from your Hepsia Control Panel instead of going through a totally different help desk support platform as you will have to do with the vast majority of hosting companies on the marketplace. Our integrated trouble ticket system will allow you to open a new ticket without hassle and to go through older tickets using a smart search box. You will also be able to browse the applicable knowledgebase articles that our system will offer you in accordance with the problem category that you choose for your new ticket. You can perform all the above-mentioned things without signing out of your Hepsia Control Panel at any moment, which suggests that if you come across any difficulty or have a question, you can contact our support engineers and solve the issue at hand within the hour through one support platform.