24/7 Customer Support
Find out about what ‘customer support’ indicates in the hosting world and about the several support forms.
The support that you will get from your cloud website hosting company is very important, regardless if you have pre-sales questions and you're not a customer yet, or you have a technical problem with an existing account. Prompt and clear info about a question or a problem will save you a lot of time and efforts, not mentioning that this is generally a proof that you're ordering from a genuine website hosting supplier and not from a reseller. When you acquire a hosting account from a company that doesn't own its servers and it can't access them right away, it's very likely that you will wait for a couple of days so as to receive a response to any query, therefore your websites may remain offline for a long time. In contrast, a company that offers various ways of communication and has a support staff available at any time can assist you right away and help you minimize or fully avoid any downtime and potential losses.
24/7 Customer Support in Cloud Website Hosting
The customer and technical support services for all our cloud website hosting
plans are round-the-clock, which means that you can forget about waiting for a few days to receive assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email. In case you currently have an account, you are able to open a support ticket on top of the other three methods of contact. You're able to pick the most suitable way to contact us depending on what your location is or the equipment you are using. We will assist you for almost any hosting-related question that you may have or issue that you can encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in this situation the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated hosting plans
that we supply come with 24/7 customer and technical support, so regardless of what problem you experience, you're able to contact us and we'll give you a hand in a timely manner. The guaranteed reply time for each e-mail or support ticket that you open from your Hepsia website hosting Control Panel is 1 hour; the actual reply time hardly ever exceeds 20 minutes. Furthermore, we provide telephone support with several local numbers internationally as well as a live chat, so that you can contact us and find more information about our services even if you don't have an account yet. We are able to help you with nearly any question or an issue you have - payment methods, plan specifications, e-mail setup, web hosting account settings, and so on. If you employ our services, you will never experience a situation where you should wait for a day or two to get a problem solved like you'll need to do with a number of other service providers.
24/7 Customer Support in VPS Servers
When using our VPS plans
, you will never need to wait for more than an hour so as to receive assistance for any type of difficulty that you could experience regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all tickets which you open through your billing Control Panel or emails which you send to our technical support crew. We also have local telephone numbers in several countries globally and a live chat service where we'll help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 using the numerous means of communication, so whatever your question or problem is, there's always someone to help you without delay. If you need help with third-party software, which you cannot install or which gives you problems, you will be able to take full advantage of the Managed Services upgrade package that we provide for all our VPS plans.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time warranty, you will receive extremely fast support when you acquire a dedicated server
from our company. Our customer and tech support teams are online 24/7/365, which means that when you open a ticket through your billing account or you send an email message about any problem with the server or the pre-installed software on it at any time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the best option if the matter in question requires more time to be resolved or in case it should be given to our administrators, as it is easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you're able to call us or talk to a live representative via our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also help you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.